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    B&C BC03T - Men's Modern Ringspun Cotton T-Shirt
    B&C BC03T - Men's Modern Ringspun Cotton T-Shirt 2.93 €
    GILDAN GN3000 - Light Cotton Classic Crew Neck Tee
    GILDAN GN3000 - Light Cotton Classic Crew Neck Tee 2.01 €
    B&C BC01T - Contemporary Men's Ring-Spun Cotton T-Shirt
    B&C BC01T - Contemporary Men's Ring-Spun Cotton T-Shirt 2.23 €
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    Gildan GN940 - Premium Unisex Heavy Blend Hooded Sweatshirt
    Gildan GN940 - Premium Unisex Heavy Blend Hooded Sweatshirt 10.82 €
    Gildan GN910 - Heavy Blend Crewneck Sweatshirt
    Gildan GN910 - Heavy Blend Crewneck Sweatshirt 8.69 €
    Fruit of the Loom SC270 - Hooded Sweat (62-208-0)
    Fruit of the Loom SC270 - Hooded Sweat (62-208-0) 11.53 €
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    GiftRetail MO9268 - COTTONEL COLOUR Eco-Friendly 140gsm Cotton Shopping Tote Bag
    GiftRetail MO9268 - COTTONEL COLOUR Eco-Friendly 140gsm Cotton Shopping Tote Bag 0.77 €
    GiftRetail MO9267 - COTTONEL Eco-Friendly 140gr/m² Cotton Shopping Tote Bag
    GiftRetail MO9267 - COTTONEL Eco-Friendly 140gr/m² Cotton Shopping Tote Bag 0.61 €
    GiftRetail MO7208 - SHOOP Durable 190T Polyester Drawstring Day Trip Bag
    GiftRetail MO7208 - SHOOP Durable 190T Polyester Drawstring Day Trip Bag 0.48 €
    bags
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    B&C BCID1 - Classic Men's Cotton Polo Shirt for All Occasions
    B&C BCID1 - Classic Men's Cotton Polo Shirt for All Occasions 5.10 €
    Fruit of the Loom SC385 - Men's Premium 100% Cotton Polo Shirt
    Fruit of the Loom SC385 - Men's Premium 100% Cotton Polo Shirt 6.94 €
    SOL'S 02949 - Prestige Men Polo Shirt
    SOL'S 02949 - Prestige Men Polo Shirt 6.97 €
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    JHK JK300M - JHK Men's Versatile Warmth Fleece Jacket
    JHK JK300M - JHK Men's Versatile Warmth Fleece Jacket 12.06 €
    B&C BCI51 - Men's Zipped Fleece Jacket
    B&C BCI51 - Men's Zipped Fleece Jacket 12.60 €
    B&C BC51F - Women's zipped fleece jacket
    B&C BC51F - Women's zipped fleece jacket 13.07 €
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    Beechfield BF640 - Beechfield American Style Mesh Trucker Cap
    Beechfield BF640 - Beechfield American Style Mesh Trucker Cap 3.16 €
    Goya 38054 - Unisex Short Brim Wicker Hat JAMAICA
    Goya 38054 - Unisex Short Brim Wicker Hat JAMAICA 1.07 €
    Atlantis AT001 - Atlantis Unisex Customizable Cotton Cap
    Atlantis AT001 - Atlantis Unisex Customizable Cotton Cap 1.96 €
    Brands
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    Result R200EV - High-Visibility Reflective Safety Vest R200EV
    Result R200EV - High-Visibility Reflective Safety Vest R200EV 2.33 €
    SOL'S 01744 - GRAMERCY Long Apron With Pocket
    SOL'S 01744 - GRAMERCY Long Apron With Pocket 2.82 €
    Yoko YK801 - High security multi-function vest
    Yoko YK801 - High security multi-function vest 6.65 €
    Brands
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    Fruit of the Loom SC290 - Fruit of the Loom Athletic Jogging Pants
    Fruit of the Loom SC290 - Fruit of the Loom Athletic Jogging Pants 9.78 €
    Roly CA0407 - BAHRAIN Technical short-sleeve raglan t-shirt
    Roly CA0407 - BAHRAIN Technical short-sleeve raglan t-shirt 2.05 €
    Fruit of the Loom SC293 - Comfort Fit Cotton Blend Jogger Pants
    Fruit of the Loom SC293 - Comfort Fit Cotton Blend Jogger Pants 9.85 €
    Brands
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    Westford mill WM825 - Women's Organic Mini Purse
    Westford mill WM825 - Women's Organic Mini Purse 1.96 €
    Bag Base BG755 - Chic Saffiano Leather Travel Organizer Set
    Bag Base BG755 - Chic Saffiano Leather Travel Organizer Set 7.09 €
    GiftRetail MO9240 - EPI Premium Cotton Baby Bib with PEVA Backing
    GiftRetail MO9240 - EPI Premium Cotton Baby Bib with PEVA Backing 1.21 €
    Brands
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    Options
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    Categories
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    Gildan GN940 - Premium Unisex Heavy Blend Hooded Sweatshirt
    Gildan GN940 - Premium Unisex Heavy Blend Hooded Sweatshirt 10.82 €
    Gildan GN910 - Heavy Blend Crewneck Sweatshirt
    Gildan GN910 - Heavy Blend Crewneck Sweatshirt 8.69 €
    Fruit of the Loom SC270 - Hooded Sweat (62-208-0)
    Fruit of the Loom SC270 - Hooded Sweat (62-208-0) 11.53 €
    Office & writing
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    GiftRetail MO9910 - UTAH RPET RPET Eco-Friendly Leak-Free 500ml RPET Water Bottle
    GiftRetail MO9910 - UTAH RPET RPET Eco-Friendly Leak-Free 500ml RPET Water Bottle 1.14 €
    GiftRetail MO9358 - UTAH GLASS Eco-Friendly 500ml Glass Bottle with Neoprene Cover
    GiftRetail MO9358 - UTAH GLASS Eco-Friendly 500ml Glass Bottle with Neoprene Cover 1.20 €
    GiftRetail MO7251 - KITAB Premium Adjustable Cotton Kitchen Multi-purpose Apron
    GiftRetail MO7251 - KITAB Premium Adjustable Cotton Kitchen Multi-purpose Apron 2.28 €
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    My Orders

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    FAQ

    order issues
    order issues
    Where is my order?
    Can I ADD or CHANGE items?
    Can I cancel the order?
    What does “Pending” mean?
    What does “Processing” mean?
    What does “Partially Shipped” mean?
    What does "Cancelled" mean?
    What do I do with my damaged item?
    Why did I not receive a confirmation email for my order?
    delivery
    delivery
    When will I receive my order?
    Where is your warehouse located?
    Where are you located?
    Can I pick up my order?
    payments/ promos/ coupons
    payments/ promos/ coupons
    What is a coupon code?
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    technical
    technical
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    Do you have a paper catalog you can send?
    How do I subscribe to the Newsletter?
    products / stocks / quotes
    products / stocks / quotes
    Can I get a quote of printed garments?
    Can I get a quote?
    The items that I'm looking for are out stock. When will they be available again?
    returns/ refunds
    returns/ refunds
    How do I get a refund/return?

    The answers provided in this FAQ section are intended for general informational purposes only. In the case of any inconsistencies or discrepancies between the content in this FAQ and our Terms and Conditions, the Terms and Conditions will prevail. For more detailed and legally binding provisions, please refer to our Terms and Conditions.


    Where is my order?

    You can track your order at all times. When your order is confirmed you will receive a confirmation order id by email and when it's being shipped you will receive a tracking number which you can use to follow your items all the way at our carriers website. We work with the best carriers to provide you with the most efficient and fastest shipping service.

    https://en.wordans.be/order

    Please note, the tracking number may take a while to become available.

    If you don’t find this information in your inbox please check your spam/junk folder.

    Even though we (and our couriers) always intend to deliver parcels as soon as possible and in time, parcels might arrive later than expected due to any given circumstance. Whenever a parcel is 1-3 business days later than indicated we are not responsible for this delay, therefore no refunds can be issued for this kind of delay.

    Can I ADD or CHANGE items?

    Orders are processed as soon as you place them, so it's not possible to add or change items. We recommend that you to place a new order for the items you wish to add.

    Can I cancel the order?

    If you realize that you made a mistake and ordered either the wrong size, color or style, you can cancel if you let us know within 2 hours of placing the order.

    You can click on the button Cancel on the page My Order

    What does “Pending” mean?

    The term "Pending" means that your order is being assigned to one of our warehouses, payment is being verified, shipping data is being confirmed and any logistic issues resolved.

    What does “Processing” mean?

    The term "Processing" means our warehouse is preparing every garment you ordered to be properly placed, counted, packed and shipped. This process can sometimes take longer than expected to be completed if there is a need to get items from different warehouses to ship your order as a whole. Once the process is completed your order will be shipped and you will be updated with a tracking code.

    *If you don’t find this information in your inbox please check your spam/junk folder.

    What does “Partially Shipped” mean?

    The term "Partially Shipped" means we have shipped only part of your order to guarantee the fastest delivery possible, due to availability factors. Therefore, your order will be shipped in separate packages, generating more than one tracking number and with the possibility of items arriving at different times. You will not be charged extra shipping costs.

    What does "Cancelled" mean?

    The term "Cancelled " means that your order will not take place, normally due to the following factors:

    1# You have asked to cancel your order;

    2# Due to payment processing error, please check payment methods used.

    3# The items could have run out of stock, in this case we will refund with a coupon code that you can deduct at any time in future orders.

    What do I do with my damaged item?

    If you have received a damaged item in your order, you have 15 days to return it to us. You can do a return request online from the page My Order. 

    Please provide us a photo of the packing slip inside the package and a clear picture of the item with its defects. 

    If you have any other questions, you can contact us at client@wordans.com.

    Why did I not receive a confirmation email for my order?

    Confirmation emails are sent out automatically from our system.

    If you haven't received one, please check your junk/ spam folder.

    To avoid further emails going into your junk/ spam folder, please mark our emails as safe sender or add us to your address book.

    When will I receive my order?

    Once you place an order on our website we will review it right away, assign it to the closest warehouse to your location and prepare / pack the requested items.

    Processing and handling time can take up to 3 business days plus 2 to 5 days of shipping depending on your location.

    A tracking number will be automatically sent to you by email as soon as your order ships out.

    You can always track your order's process here

    Even though we (and our couriers) always intend to deliver parcels as soon as possible and in time, parcels might arrive later than expected due to any given circumstance. Whenever a parcel is 1-3 business days later than indicated we are not responsible for this delay, therefore no refunds can be issued for this kind of delay.

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